Frequently asked questions

Everything you need to know about how SnapCap works

What sets SnapCap apart from other captioning services?

Who are your captioners? What are their qualifications?

How do I contact or communicate with my captioner?

My preferred captioner doesn’t work with you. Can they join SnapCap?

How do I book a captioner?

Can I see the availability of the captioners I want to use?

Are you able to accommodate last-minute captioning requests?

What are your billing increments and minimums?

Do you have other payment options besides credit card?

Is there a way to revise requests after booking?

What file types can I use to upload prep material?

Is there a maximum file size for prep uploads?

Can I add prep after I book a meeting, or only when I book?

Do you use StreamText? How or where do I view captions?

What platforms can you caption from?

Do you caption directly into platforms like Zoom and Teams, or is it an external viewer?

What happens if my meeting goes over the allotted time?

Can captions be translated into languages besides English?

How long does it take to get transcripts after meetings?

What file types are transcripts available in?

What is your cancellation policy? How long in advance do I have to cancel not to be charged?

What if the captioner cancels at the last minute?

Who do I contact in an emergency or if I need a quick reply?

Where do I give feedback?

Human-powered captions, just like that